Refund Policy

This policy forms part of the ORBIT Terms of Service.

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THE SHORT VERSION

• Cancel any time, in two clicks, and keep access until the period you paid for ends
• 14-day refund on your first subscription payment, no reason needed
• After that, subscriptions are non-refundable for the current period, but cancelling stops all future charges immediately
• We do not charge a cancellation fee and we never make you email someone to cancel

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1. CANCELLING

Cancel whenever you like from the customer portal, linked from your account and from any receipt. No phone call, no support ticket, no retention script.

When you cancel:

• You keep access until the end of the period you have already paid for. A monthly subscriber cancelling on day 3 has the rest of the month.
• You are not charged again.
• Your account and data stay in place in case you come back.

Your founder rate does not survive a cancellation. If you cancel and resubscribe later, you pay the rate current at that time. The rate is locked for as long as the subscription runs continuously, not forever.

2. THE 14-DAY REFUND

If ORBIT is not for you, tell us within 14 days of your first subscription payment and we will refund it in full.

• Applies to your first payment on an account
• No reason required. We may ask what did not work, to learn from it, but an answer is not a condition of the refund
• Email support@tradeonorbit.com from your account address
• Refunded to the original payment method, typically within 5–10 business days depending on your bank
• Your subscription ends and access stops when the refund is issued

This applies once per customer. It covers a genuine "this is not what I expected", not repeated subscribe-and-refund cycles.

3. AFTER 14 DAYS

Subscriptions are non-refundable for the current period, including partial months and partial years. Cancel and you stop all future charges and keep access to the end of the period.

Annual subscriptions are non-refundable after 14 days. They cost less per month because they are paid up front; please choose monthly if you are unsure.

4. WHERE WE REFUND ANYWAY

We will refund outside the 14 days when:

• We discontinue the Service — the unused portion of any prepaid period is refunded
• We terminate your account without cause — same
• You were charged in error, for example a double charge or a charge after a valid cancellation — refunded in full as soon as we confirm it
• A defect on our side made the Service substantially unusable for a significant period and we could not fix it. Judged case by case, in good faith

5. WHERE WE DO NOT REFUND

We do not refund because:

• You lost money trading. ORBIT is analysis and automation software. It never promises a result, and market outcomes are not a product defect. This is the whole point of the risk warning in the Terms
• Your broker or data provider had an outage, rejected an order, or charged you fees. Those relationships are yours, not ours
• You did not use it. An unused subscription is still a subscription; cancel to stop future charges
• Your account was terminated for breaching the Terms — for example sharing a login or redistributing market data
• You changed your mind after 14 days

6. FREE TRIALS

Where a free trial is offered:

• No charge during the trial
• Cancel before it ends and you are never charged
• We will email you before the trial converts, and tell you the date and amount
• Once it converts, this policy applies from that first payment

7. PRICE CHANGES

We give at least 30 days' notice before any price change, and it only takes effect at your next renewal. If you do not want it, cancel before then — a price change is never applied to a period you already paid for.

8. CHARGEBACKS

Please talk to us first. Email support@tradeonorbit.com and we will almost certainly sort it faster than your bank will — most disputes are a misunderstanding about renewal dates, and we would rather refund you than argue.

Filing a chargeback without contacting us may result in the account being suspended while the dispute runs.

9. HOW TO ASK

Email support@tradeonorbit.com from your account's email address with your username and, if you like, what went wrong.

We reply within 2 business days, and refunds we agree to are issued within 5 business days of that.

10. CONTACT

Orbit Software LLC 281 W Lake Road, Hattiesburg, MS 39402, United States support@tradeonorbit.com